FAQs – Canela Pawwear

Q: How do I choose the right size?

We use our proprietary PawScan technology to measure your dog's paw. Open PawScan on your phone and capture 14 individual paw measurements in under 2 minutes. Your scan is matched against our breed-specific database covering 100+ breeds.

Q: Do you ship worldwide?

Yes. We ship worldwide from Thailand. Domestic orders arrive in 3-7 business days. International orders take 7-14 business days. Free shipping on qualifying orders. Orders to the United States, Canada, Australia, Singapore, Thailand, Japan, South Korea, Philippines, and Hong Kong are delivered duty paid (DDP).

Q: How does the ordering process work?

Select your product and color, complete checkout, then use PawScan to submit your dog's paw measurements. Every order includes 4 boots - 2 front and 2 back - each custom-fit to your dog's individual paw measurements.

Q: How can I be sure Canela will fit my pet correctly?

Our ForméFit technology uses AI-powered PawScan to capture 14 measurements per paw and matches them against our breed-specific database of 100+ breeds. Front and back paws are measured separately.

How do I choose the right size?

We recommend using our sizing guide to measure your dog's paw width and length. You can find the guide on each product page.

Do you ship worldwide?

Yes! We ship to most countries worldwide. Shipping times and costs vary by location.

How does the ordering process work?

Simply select your product, choose the size and color, and complete checkout. Your order will be prepared and shipped within 2–3 business days.

How can I be sure Canela will fit my pet correctly?

Our ForméFit technology is designed to adapt to your dog's unique paw shape. If the fit isn't right, our support team will help you find the perfect match.

How do I clean Canela Pawwear after walks?

Simply rinse with warm water and mild soap. Air dry before the next use. The material is designed for easy cleaning and quick drying.

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