Shipping & Delivery

How Your Order Gets to You

Everything about production, shipping, duties, and tracking.

Your Order Journey

Made to order

Once payment is confirmed, we begin crafting your pair to your dog's profile at our facilities in Thailand. Nothing is made until we have your dog's measurements.

Shipped & Tracked

You'll receive a confirmation email with tracking details the moment your order is dispatched.

Arrives 5–14 business days after a correct scan

Counted from the moment we have a correct scan, including production. May vary with customs, couriers, holidays, or peak periods.

5–14

Business days from a correct scan to your door

Shipping Fees & Duties

We offer free shipping on every order to the US, Canada, the UK, 14 EU countries, Australia, New Zealand, Japan, Singapore, Malaysia, Hong Kong, Thailand, the Philippines and South Korea. Israel, Norway, Switzerland and the UAE get free shipping on orders over USD $80. We currently ship to the countries listed below.

Country	Free Shipping	Duties
🇺🇸 USA	All orders	Included (DDP)
🇨🇦 Canada	All orders	Included (DDP)
🇦🇺 Australia	All orders	Included (DDP)
🇳🇿 New Zealand	All orders	Included (DDP)
🇯🇵 Japan	All orders	Included (DDP)
🇸🇬 Singapore	All orders	Included (DDP)
🇲🇾 Malaysia	All orders	Included (DDP)
🇭🇰 Hong Kong SAR	All orders	Included (DDP)
🇹🇭 Thailand	All orders	Included (DDP)
🇵🇭 Philippines	All orders	Included (DDP)
🇰🇷 South Korea	All orders	Included (DDP)
🇩🇪 Germany	All orders	Included (DDP)
🇬🇧 United Kingdom	All orders	Not included (DDU)
🇪🇺 Austria, Belgium, Czechia, Denmark, Finland, France, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden	All orders	Not included (DDU)
🌏 Israel, Norway, Switzerland, United Arab Emirates	Over $80 USD	Not included (DDU)

Tracking

Every shipped order includes tracking. You'll get the details by email the moment your order is dispatched, so you can follow it all the way to your door.

Important Information

Customs and Duties

All duties and taxes are included (DDP) for the countries marked DDP in the table above. For all other destinations, any import duties or taxes charged by your country are the customer's responsibility. We're not responsible for delays caused by customs.

Incorrect Shipping Information

Please double-check your shipping details at checkout. We're not responsible for delays, lost parcels, or failed deliveries caused by incorrect or incomplete information.

Delays

While we do our best to deliver on time, we're not responsible for delays caused by couriers, customs, weather, or other factors beyond our control.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please email us at contact@canelapawwear.com as soon as possible. We'll work with the shipping carrier to help resolve it.