Shipping & Delivery
How Your Order Gets to You
Everything about production, shipping, duties, and tracking.
Your Order Journey
1
Made to order
Once payment is confirmed, we begin crafting your pair to your dog's profile at our facilities in Asia. Nothing is made until we have your dog's measurements.
2
Shipped & Tracked
You'll receive a confirmation email with tracking details the moment your order is dispatched.
3
Delivered in 5–14 business days
From order to your door, including production. May vary with customs, couriers, holidays, or peak periods.
5–14
Business days from order to your door
Shipping Fees & Duties
We offer free shipping on all orders to the USA, Canada, Singapore, Malaysia, Hong Kong, Thailand, the Philippines, and South Korea. Other countries qualify for free shipping on orders over USD $80.
Tracking
Every shipped order includes tracking. You'll get the details by email the moment your order is dispatched, so you can follow it all the way to your door.
Important Information
Customs and Duties
All duties and taxes are included (DDP) for the countries marked DDP in the table above. For all other destinations, any import duties or taxes charged by your country are the customer's responsibility. We're not responsible for delays caused by customs.
Incorrect Shipping Information
Please double-check your shipping details at checkout. We're not responsible for delays, lost parcels, or failed deliveries caused by incorrect or incomplete information.
Delays
While we do our best to deliver on time, we're not responsible for delays caused by couriers, customs, weather, or other factors beyond our control.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please email us at contact@canelapawwear.com as soon as possible. We'll work with the shipping carrier to help resolve it.