Privacy Policy

Last updated: April 22, 2026

Canela Pawwear ("we," "us," or "our") operates www.canelapawwear.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

Information We Collect

We collect information that you provide directly to us, including:

Order information — name, email address, shipping address, billing address, phone number
Payment information — processed securely through Shopify Payments; we do not store your credit card details
Customization details — custom name engravings, size selections, and color preferences for your order
Account information — if you create an account with us
Communication — when you contact us via email or contact form

We also automatically collect certain information when you visit our site:

IP address, browser type, device information
Pages visited, time spent, referring website
Cookies and similar tracking technologies

How We Use Your Information

Process and fulfill your orders
Communicate with you about your order, including shipping updates
Provide customer support
Send marketing communications (only with your consent; you can opt out at any time)
Improve our website and products
Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share your information only with:

Shopify — our e-commerce platform (Shopify Privacy Policy)
Shipping carriers — to deliver your orders
Payment processors — to process transactions securely
Analytics providers — to help us understand website usage

Cookies

We use cookies to keep your shopping cart, remember your preferences, and understand how you use our site. You can control cookies through your browser settings.

Data Retention

We retain your order information for as long as necessary to fulfill our legal and business obligations. You can request deletion of your personal data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Request a copy of your data in a portable format

International Transfers

We serve customers worldwide. Your information may be transferred to and processed in countries other than your own, including Canada where our business is based. We ensure appropriate safeguards are in place to protect your data.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.